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Zoho IT and Helpdesk

Zoho Desk is the industry's first context-aware help desk software that helps businesses focus on the customer.

Zoho IT & Help Desk

Service Desk Software

Zoho Support is a powerful on demand HelpDesk and KnowledgeBase solution that gives you full support capabilities for your customers. Prioritize, manage and close customer support requests that can be received via a variety of channels. Create your own corporate online knowledgebase and use this to answer client support tickets quickly and efficiently. Analyze support team performance, implement a structured Service Level Agreement infrastructure. Do it all online with Zoho's online customer support solution, Zoho Desk

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Cover all your bases

From increasing your agents' productivity, to crunching through performance metrics, to working in sync with other apps that you use, get to the core of your customer service efforts.

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Close Tickets. Open Happiness

Zoho Desk gives your team the best tools to help customers while automating frequent tasks that otherwise take up precious time.

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Don't Improvise. Improve

With Zoho Desk, identify the right trends and patterns in your team's efforts, make improvements, and inspire better performance.

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One Company. One Team

Zoho Desk helps bring together employees from across departments, to give customers a truly unified customer service experience.

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Self-Help is the Best Help

Equip customers so they can find answers to questions on their own and help their peers in the true spirit of a community.

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Your Help Desk, Truly Yours

Zoho Desk understands the uniqueness of your business, lets you customize and integrate it with other apps.

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Convenience is Key

When your customers want to reach out, be available for them over a variety of channels—email, phone, live chat, social media and more.

Our Approach on Zoho EBS Practice:

Technology based Business Optimisation:

We help optimise your business through lowered Total Cost of Ownership and increased value of customer IT investment. We offer technology based business optimisation on Business Suite of Applications and Integrations.


End-to-end Service Capability:

From blue printing, rollouts, application development, and maintenance to configurations, customization and data integrations, we equip our teams to bring you the best value.


START SELF ASSESSMENT
  • Advisory Services

    Product Evaluation, Assessment, Environment Consolidation, Application Optimization

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  • End-to-End Implementation

    Solutioning, Application Based Process, Re-engineering, Configuration & Customization

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  • Migration & Integration

    Pre-migration Strategy, Evaluation/Analysis, Implementation, After Process Support

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  • Innovative AMS

    Lights on Support, Enhancement, Upgrade Accelerator, Services

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